Why is OverDrive asking me for my card number again? What should I do?
Last Updated: Jun 14, 2019     Views: 114

Why is OverDrive asking me for my card number again? What should I do?

There was a recent glitch (May 2019) with OverDrive accounts that OverDrive is attempting to fix by requiring every user to re-authenticate their library card information in each of the apps/websites used when attempting to place a hold or borrow a title.  You should only have to do it once in each situation.  Here's what to do for each:


On the OverDrive website, logged in with a Library Card number

Once you log in with your card number and PIN, you should be good to go.  Please note, if you're going to download and read the title in either the OverDrive or Libby app, you'll need to verify your card number in those apps in order to view the checkout.

 

On the OverDrive website, logged in with an OverDrive login

Even if you're already logged in, when you attempt to place a hold or borrow, you will be prompted to add a card or contact support.  Choose "Add a card," enter your FVRL card number and PIN.  It may NOT check out the title you wanted, so be prepared to seek it out again in order to borrow it.


In the OverDrive App

Go into the app settings for Account and sign out if you are not already, then log in using either your library card number and PIN or your OverDrive login. (If you log in with your OverDrive login, you will likely be prompted to add a library card. Please enter your card number and PIN at this point.) Look for a book in the FVRL collection, and place a hold or borrow it.


In Libby

When you borrow or place a hold, you'll be prompted to verify your card.  (Likely, the card number is already entered.) Enter your PIN and proceed. You'll see you now have a card in Libby listed as your card number.  You will likely have a successful checkout or hold if you check the appropriate shelf; however, you'll have a lingering false card.  If you do, here's how to remove it.
 


Need more tech help?  Please contact us!

 

 

Last Updated: Jun 14, 2019     Views: 114

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