My contact information has changed--how do I update my account?
Last Updated: Oct 12, 2018     Views: 9

My contact information has changed--how do I update my account?

Telephone number and email:

Update it yourself:

  1. Click on "My Account," located in the upper right corner in the library catalog and on the website home page.
  2. Click the "Personal Information" tab, then click on your name.
  3. Click the green "Edit" button.  Update your preferred name, email, and/or phone number.  Check "Use preferred name?" if you'd like us to address you that way.
  4. Click the green "Save" button. Confirm the changes, and you're done!

​OR...Ask us:  

  • Fill out the help form.  Please be sure to provide your library card number, and include either your birthdate or PIN in the "More Detail / Explanation" box so we can verify your identity.
  • Chat with us online during open hours
  • Call us at 360-906-5000 (888-546-2707 from area code 509, or 800-921-6211 from Yale Valley).  We will ask for your library card number, and either your PIN or birthdate to confirm identity.
  • Come in person to any FVRL library with photo ID.

Please note:  changing the email in your library record does not change your email in any of our eResources, including OverDrive and RBdigital.  Learn how to update OverDrive hereAsk us to update RBdigital for you. For all other eResources where you've created an account using your email address, sign in to the eResource and locate your personal profile to update your information.

Text messages: 

Need to change your text message number or cancel text notifications?  Learn how here.

Address: 

We must update that for you!  Choose your preferred method of contacting us:

Note:  In all cases, please provide your old and new addresses, your card number, and either your PIN or your birthdate to verify identity. 

Name change: 

You must bring photo ID with the new name on it to an FVRL library location.  


Need additional assistance?  Please contact us.

Last Updated: Oct 12, 2018     Views: 9

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