How will the library notify me when my (physical) hold is available or my checkouts are overdue?
Last Updated: Oct 17, 2017     Views: 31

How will the library notify me when my (physical) hold is available or my checkouts are overdue?

For physical items, the library sends you courtesy notices whenever a hold becomes available for pickup, when a checked out item is near its due date, or if an item is overdue.  You can choose to be notified by email, phone, text or mail. 

If your contact information changes, please let us know so you will continue to receive notices.

For information on digital holds--eBooks & eAudiobooks--click here.  

 

Emails from the library will use this sender address: sirsi@sirsi.fvrl.net.

  • Email notices will tell you the hold is available for pickup and which library has it.  They include information about the item.  You can reply to an email notice if you have questions for us.
  • Three email notices are sent when a hold is available for pickup:
    • the day the hold becomes available
    • 6 days before the hold expires
    • 3 days before the hold expires.
  • One reminder email is sent three days before an item is due.
  • Three email notices are sent when an item is overdue:
    • one week after the due date
    • two weeks after the due date
    • 28 days after the due date.  This notice will alert you that the item is considered lost, and that you have been billed the cost to replace the item.

 

Phone notices will come from (360) 737-2422, (360) 737-0341 or (360) 737-9867. 

  • Phone notices use an automated recording.  The recording will tell you that an item is available for pickup, and which library has it.  Phone notices do not include information about the item. 
  • You will be notified once by phone when a hold is available for pickup.
  • You will be notified twice by phone when an item is overdue:
    • one week after the item is due
    • two weeks after an item is due
  • Your account will be billed if an item is 28 days overdue.  You will not be notified by phone if your account is billed.  You will be notified in writing via email (if your address is in your account) or paper notice in the US postal mail.

 

Text notices will come from (888) 218-9341.

  • To sign up for text notices, log in to your account with your card number and PIN, then click the "Personal Information" tab.  If you wish, you can choose to receive only certain types of notice by text.   
  • You can opt to receive notices by email and also sign up for text notification
  • When a hold becomes available, you will receive your first notice either by email or by text, whichever is faster.
    • You will be notified by text only once if a hold becomes available; this counts as your first notice. 
    • If you are also signed up for email notices, you will receive a second and third hold pickup notice by email.
    • Texted hold notices will tell you a hold is ready for pickup and which location has it, but do not include information about the item.
  • If an item is overdue, you will receive a courtesy text one day after the due date.

 

Printed notices will come from Fort Vancouver Regional Library District.

  • Printed notices will tell you that an item is available for pickup and what location has it.  They will include information about the item.
  • You will receive one print notice when a hold is available for pickup.
  • Three paper notices are sent when an item is overdue:
    • one week after the due date
    • two weeks after the due date
    • 28 days after the due date.  This notice will alert you that the item is considered lost, and that you have been billed the cost to replace the item.

 

It is the cardholder's responsibility to return checked-out materials on time. 

If you are not sure when your books are due, please sign in to the library catalog with your card number and PIN to check your account.

 

Still need assistance?  Please contact us!

 

Last Updated: Oct 17, 2017     Views: 31

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