Why is my account blocked?
Last Updated: Sep 07, 2017     Views: 28

Why is my account blocked?

We're sorry that you can't check out books!  In most cases the problem is easy to resolve.  Here is a list of common account issues and solutions:

  • You are trying to use a lost or deleted library card.
    • Visit your local library with photo ID to reinstate your lost card or obtain a new card.
  • You owe the library $25 or more for damaged or lost items.
    • You can sign in to your account to view charges here.
    • You can see payment options here.
  • You have an overdue or missing Interlibrary Loan item.
  • You have a reciprocal card, which must be renewed every two years. 
    • You will need to visit an FVRL library with photo ID, or send us a message, chat online, or call 360-906-5000 (or 888-546-2707 from area code 509, or 800-921-6211 from Yale Valley) with your card number, PIN or date of birth, address, and phone number to renew your account.
  • You have an educator card, which must be renewed every year.
    • You will need to visit your local library with photo ID and proof that you are still an educator in the FVRL district to renew your account.
  • You are a Camas Resident and have a Camas card with 6 or more overdue items, or owe $40 or more for lost or damaged items.
    • You can return overdue Camas items to any FVRL library branch, but you must pay for lost or damaged Camas items at the Camas Library.  Find billing and payment information here.
  • You pay a fee every 3 months, 6 months or yearly for library access, and it is time to renew your account. You can see payment options here.  
    • 3 months, per person - $11
    • 1 year, per person - $44
    • 3 months, per household - $28.75
    • 1 year, per household - $115
  • You have reached your checkout or hold limit.
    • The You can have 50 checkouts and 50 holds per card (does not include items from our eBook & MP3 audiobook collection.)  .

 

Click for a complete list of library card privileges and policies.

 

Still need assistance?  Please contact us!

Last Updated: Sep 07, 2017     Views: 28

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